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Client Support

Kichigai editions provides technical support for its apps through email. If you are experiencing problems with one of our products, or if you need more information, do not hesitate to contact us.


What iOS version do I need ?

You will need an iPad 2, 3, 4 with iOS 5 or later.

Do I need to be connected to the internet to use the app ?

No you do not; while downloaded the app is locally stored on your device. You only need to be connected to access the help section.

My app is crashing : what can I do ?

You can restart you application :
1. Press the Home button to return to the Home screen.
2. Double-tap the Home button to display recent apps.
3. Tap and hold the Trojan War app until the red minus appears.
4. Tap the red minus to quit the app.
5. Press the Home button, then restart the app.

Failing the above you can re-install the app from the App Store :

Once you download an app from the app store, you can always download it again for free. (You can even download it to other iOS devices so long as they are set up on the same iTunes account.) This even works if you downloaded the app during a "free download" period and the app now has a price tag.

This means you can safely delete an app and download it again from the app store.

You can take a look at the following options listed on the Apple troubleshooting assistant.








For general information and technical queries